Every other in-house team has a source of truth - why not legal?

Playbooks live in documents. Policies sit in PDFs. The reasons behind a concession stay with the person who negotiated it.

In ACC’s 2025 survey, 52% of responding legal departments used AI tools, while just 11% used knowledge-management software. AI needs a reliable foundation in the business’s own knowledge and standards.

We bring that knowledge together as approved standards your team and its tools can use. Your positions, policies and business context, connected to the work.

The Backend System for In-House Legal Work.

“A living source of truth that represents your legal standards, connected to the systems and AI you already work with.”

A growing business negotiates faster than its institutional memory can keep up. A familiar clause returns in a new contract. Sales asks which fallback it can offer. A lawyer searches an earlier deal to remember why an exception was approved.

The pressure becomes visible when commercial agreements arrive every week, outside-counsel bills keep returning for familiar markups, or a fundraise, acquisition or restructuring exposes gaps in the record. The problem is the same: useful legal knowledge has not become a repeatable way of working.

The work is done, but much of its value stays in the inbox. The next request still needs someone to reconstruct the context. Outside counsel can become part of that repeated review when advice has not been turned into a reusable position.

We think the next step for in-house legal is to make its knowledge usable: standards, business facts and approval limits that people and tools can work from. Legal work should build on what the business has already learned.

Put your standards
in charge.

Language models help interpret a request and turn the result into useful wording. Your approved rules set the boundaries: which terms are acceptable, which fallbacks are available, and who can approve a deviation.

Keeping those jobs separate makes the decision easier to check. The same checked facts, under the same rule version, lead to the same rule result. Missing facts, conflicting wording and questions outside the playbook need review; a confident answer is not a substitute for a supported one.

Your team retains authority. A repeated exception may suggest a better standard, but it does not change the standard. You approve the next version before it is used.

Your team gets a repeatable process: test a decision before rollout, trace it to the approved rule, and update it when your standards change.

Accurate input equals accurate output.

See how each approach handles the work: getting the answer right, avoiding needless review and keeping approval boundaries intact.

SETUPACCURACYUNNECESSARY REVIEW (FALSE POSITIVES)MISSED SAFEGUARDS (FALSE NEGATIVES)
Represent96%correct on every repeat96% correct answers · 100% repeatable4.2%3 / 72 answers0%0 / 72 answers
Code & DB92%correct on every repeat97% correct answers · 92% repeatable1.4%1 / 72 answers1.4%1 / 72 answers
RAG, DB, & LLM58%correct on every repeat72% correct answers · 79% repeatable19.4%14 / 72 answers0%0 / 72 answers
Skills, Plugins, & RAG54%correct on every repeat63% correct answers · 67% repeatable29.2%21 / 72 answers0%0 / 72 answers
Prompt Layers4%correct on every repeat4% correct answers · 92% repeatable79.2%57 / 72 answers4.2%3 / 72 answers
Prompt4%correct on every repeat4% correct answers · 83% repeatable91.7%66 / 72 answers4.2%3 / 72 answers
HOW TO READ THE RESULTS

Setup Details

Represent
Playbook and business facts, with executable decision checks.
Code & DB
Connected playbook and business records. AI interprets the rules.
RAG, DB, & LLM
Markdown playbook plus emails, documents and CRM context. AI decides.
Skills, Plugins, & RAG
Review instructions and a prose playbook; no business records.
Prompt Layers
Expert instructions; no company playbook or business records.
Prompt
A clause and a question; no company playbook or business records.

Test Structure

24 cases × 3 runs = 72 answers per setup. The same fictional or composite cases are checked against an answer key; AI judges assess key issues. Answer and error rates use all answers; consistency measures use cases.

Legend Details

Correct answers
Right decision, approver, required suggestions and key issue.
Correct on every repeat
Correct on all three runs of a case. The main accuracy figure.
Repeatability
Identical decision, approver and suggestions across runs, right or wrong.
Unnecessary review · false positives
An unnecessary referral to counsel or a senior approver.
Missed safeguards · false negatives
An unsafe concession, missed walk-away or skipped or incorrect approval.

Keep more than the signed contract.

The record should explain how the business got there: the clause, the rule applied, the exception, the approval and the promise made to close the deal.

Linked records make it possible to look across negotiations instead of relying on recollection. They can reveal recurring pushback, repeated escalations and commitments that need attention.

They also give an incoming lawyer, an auditor or a due-diligence adviser a clearer starting point, with sources and evidence gaps visible.

This is the lasting value of the work: decisions that leave the business with more usable knowledge than it had before.

Built around the team you have.

Extend an established legal team, or build the foundation your business is missing.

EXPLORE OUR SERVICES

Optimisation & maintenance.

Your team sets the standards. We turn them into connected workflows and keep them current as the business changes.

  • Approved positions turned into rules
  • Workflows connected to existing tools
  • Testing, optimisation and ongoing care

Legal support & engineering.

Hands-on support fills the gaps, alongside a system that takes recurring work off your team as you grow.

  • Missing contracts and policies put in place
  • One-to-one commercial legal support
  • Specialist lawyers when you need them

Questions worth asking.

The practical details of working together.

OUR WORK

What does Represent do?

We build and maintain legal automation around your business. Your contracts, policies and approved positions become connected rules that answer routine questions, prepare responses and route exceptions to the right person. Each decision adds to a record your team can use again.

See the playbook, rules, workflow and decision record we deliver.

We already use Claude or ChatGPT. Why add this?

An AI model can read a contract and draft a reply. Legal Code gives it a precise basis for the answer: your acceptable terms, financial limits and required approvals, expressed as executable checks.

AI interprets the request; the rules determine the permitted position; AI explains it in context.

That makes answers more useful and decisions easier to test, reproduce and trace than guidance in a prompt alone. Compare the approaches in our internal benchmark.

How is this different from buying legal software?

You get an implemented, maintained workflow, with your standards already built into it. We organise the underlying knowledge, resolve conflicting positions with you, codify the rules and connect the tools. Your team uses the answers; it does not inherit another implementation project.

Compare Represent, legal advice and an AI tool.

Why not build the playbook from our past contracts?

A signed contract records what you accepted once, not necessarily what you should accept again. We distinguish approved standards from one-off concessions, connect them to current business policies and record who can approve a deviation. Past deals become evidence for better decisions, rather than an accidental rulebook.

See how business context becomes legal code.

Why work with Represent instead of building in-house?

You get commercial legal judgment, engineering and ongoing maintenance in one engagement. Our proprietary rules engine and argumentation tactics provide the foundation; we build your approved positions, company context and workflows around it.

Your team sets the standards and reviews exceptions. We handle the implementation, testing and upkeep that would otherwise become another internal responsibility. See what that changes for your team.

WORKING TOGETHER

Do we need an in-house lawyer?

No. Founders and smaller teams can combine the system with one-to-one support to fill gaps in contracts, policies and legal knowledge. Established legal teams retain legal judgment while we handle optimisation and maintenance. Specialist lawyers from our network can help where the agreed work requires it.

See the support for your stage.

What do you need from us?

Your templates, agreements and policies, plus access to the people who know how the business works. We organise the material and identify gaps or contradictions. You confirm the intended positions, approval limits and decision owners before they are put into use.

See your part and our deliverables at each stage.

Where should we start?

Choose one recurring contract or approval workflow that takes too much of your team’s time. In the first call, we map the bottleneck, identify what can run automatically and define a useful first scope. Missing documents or legal positions can be included in the agreed work.

Explore a concrete starting scope.

What happens after setup?

We maintain the rules and connections agreed in your scope. Changes in the business and patterns in negotiations inform proposed updates, so the system keeps improving. You approve changes to legal positions before they go live; one-to-one legal support is included where agreed.

See how we negotiate, track and improve after launch.

How do you charge?

A fixed project fee for the build and an agreed recurring fee for maintenance. The quote reflects the complexity of your source material, any historical agreements to integrate, and the connections and provider usage required. Legal support and third-party costs are set out before work starts.

See what shapes your quote.

CONTROL & CONTINUITY

How accurate is it, and what happens when it does not know?

In our internal benchmark, Represent was correct on all three repeats for 23 of 24 cases, with no missed safeguards across its 72 answers. The results are provisional and specific to that test set.

We test the rules and approval boundaries for your workflow before launch. Missing decisive facts and points outside the playbook go to a named reviewer, with the decision recorded. See the results, error rates and testing method.

Which tools does it work with?

Your team can ask questions and receive answers in the tools it already uses, such as Slack, email, a CRM, a CLM or an AI assistant. We agree and test the API or MCP connections your workflow needs. A CLM is optional.

See how the system connects to everyday work.

What do we own?

Your playbooks, legal positions, templates and client data belong to you. Your knowledge and decision records can be exported in readable formats. Represent’s software remains proprietary, while the business knowledge you paid to acquire stays yours.

Read about trust, ownership and control.

How are confidentiality and personal data handled?

Each client has a separate database project. Access is restricted, data is encrypted, and the AI providers used in our managed contract service retain no client data after each request or use it to train their models. Confidentiality and data-processing arrangements are agreed for the engagement.

Review the security measures. Our Privacy Policy explains how the managed contract service handles personal data.

Are you a law firm?

Represent is a lawyer-led legal consultancy and legal engineering studio, focused on commercial advice and legal operations. We combine hands-on legal support with systems that reduce repeat work. Specialist matters go to an appropriate lawyer, with their involvement agreed in advance.

See what our engagement delivers.

Does this help with due diligence or an in-house hire?

Yes. Contracts, decisions, approvals and commitments are connected as the work happens. That gives advisers or a new legal hire a usable record of what was agreed, why and what remains open, instead of a fresh search through inboxes and folders.

See how the evidence trail supports audits and due diligence.

Practice what
you preach.

Bring one recurring legal bottleneck. In a free 30-minute call, we’ll map what can be automated, where expert support is needed, and the first scope worth building.

Book a call